Support

Need help with Void Drifter? We’re happy to assist. The fastest way to reach us is by email — please include your device model and iOS version so we can help you quickly.

Frequently asked questions

How do I restore my purchases?

If you reinstalled the App or switched devices, open the in-app store and use “Restore Purchases”. Make sure you are signed in to the same Apple Account you used for the original purchase. Restoring re-grants non-consumable content and entitlements; consumable items that were already used cannot be restored.

I was charged but didn’t receive my purchase

First try “Restore Purchases” in the App. If the content still doesn’t appear, email us with the date of purchase and the item name, and we’ll look into it. Payment and billing issues are handled by Apple — you can also review your purchase history and request a refund at reportaproblem.apple.com.

My game progress disappeared

Progress is saved locally on your device. Deleting the App, or some device transfers, can remove this local save. If something looks wrong, please contact us with a description of what happened — we’ll help where we can.

How do I report a bug or suggest a feature?

We’d love to hear from you. Email us a short description, and for bugs please add your device model, iOS version, and the steps to reproduce the issue (a screenshot helps a lot).

What data does the App collect?

Void Drifter is built to be played without an account and without tracking. Details are in our Privacy Policy. Your use of the App is governed by our Terms of Use.

Contact

ukando (Stefan Haßlbauer)
stefan.hasslbauer@ukando.eu